Shipping policy
Our Commitment to You.
Every order placed with BelleChess is handled with the same care and intention that goes into every product in The Royal Collection. Here is everything you need to know about how we ship.
PROCESSING
When your order ships.
All orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed on the next available business day. You will receive a shipping confirmation email with your tracking information as soon as your order has been dispatched from our facility in Richmond, VA 23294.
ORDER TRACKING
Know exactly where your ritual is.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order directly on the carrier's website. If you have not received your tracking information within 3 business days of placing your order, please contact us at here.
LOST OR STOLEN PACKAGES
If your order does not arrive.
If your tracking information shows your order as delivered but you have not received it, please first check with neighbours and any safe drop locations around your property. If the package still cannot be located, contact us within 7 days of the marked delivery date at here. We will work with the carrier to investigate and resolve the issue.
BelleChess is not responsible for packages confirmed as delivered to the correct address. However, we handle every case individually and will always do what is right by our customers.
DAMAGED IN TRANSIT
If your order arrived damaged.
If your package arrived damaged in transit, please do not discard the packaging. Photograph both the packaging and the product and contact us at here within 7 days of delivery. We will file the claim on your behalf and send a replacement at no additional cost to you.
ADDRESS ACCURACY
Please double check before you checkout.
BelleChess is not responsible for orders shipped to an incorrectly entered address. Please review your shipping address carefully before completing your purchase. If you notice an error immediately after placing your order, contact us at here as soon as possible. We will do our best to update the address before your order is dispatched, but we cannot guarantee changes once processing has begun.
QUESTIONS? WE ANSWER EVERY MESSAGE.
If you have any questions about your shipment or delivery — reach out. We respond within 1–2 business days.
Contact us → here
ChessBelle LLC Richmond, VA 23294 www.bellechess.com
Reign at Every Age.